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Is 12Go Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 6, 2023

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12Go is a multinational transportation company that primarily provides high-quality, safe, and secure services in Asia, though they are beginning to expand to the rest of the world. Its goal is to connect the world door-to-door, and its mission is to provide meaningful and cost-effective transportation choices.

Their strategy is to bring service providers together and have a comprehensive list of partners from both the consumer and provider sides. These include passengers, transport operators (bus, ferry, railways, minivan, flights), fleet management systems, travel agencies, transportation alliances, and payment gateways. In addition, 12Go is an online ticketing system based on state-of-the-art software.


Their website is available in multiple languages, making it easier for people worldwide to use their services. 12Go is a company that you can trust. They are constantly expanding their services and have an excellent reputation.

How does 12Go work?

Woman in train using phone and credit card for shopping online

First, you search for the route you're interested in and book through their platform. You'll receive your confirmation by email, and you're all set to reach your destination. That's it; it's that easy. If you need to modify your booking or cancel, you can receive a full refund.

What are the advantages of using 12Go?

White bus crossing the alpes

There are many advantages to using 12Go, including:

1. Wide range of options

This company offers a wide range of options for travelers, which makes it easier to find the right bus, train, or ferry for your needs. It works with over 500 transport providers in the country to offer travelers a wide range of options. You can easily compare prices and routes on 12Go's website before booking. It's also easy to change or cancel your booking if you need to.

2. Simple booking process

The booking process on 12Go is simple and straightforward. You can select the route you need on 12Go's website and pay for your tickets online. It's comparable to any top online travel booking agency, such as Expedia,, and, so if you're experienced with booking online you shouldn't have any issues with that side of things.

3. Good Customer Support

12Go has a customer support team that is available to help you with any problems or questions you may have. You can contact them by phone, email, or live chat. They are typically quick to respond and help you resolve any issues you may have.

4. Amazing Service and communication

On review websites like Trustpilot 12go has some great reviews appreciating the service provided. Communication is also excellent as they provide updates constantly and are always willing to help. If you have any questions or problems, they are pretty responsive to solving them.

5. Hassle-Free

The best thing about 12Go is that it is a hassle-free way to book your tickets. You don't have to worry about going to the ticket counter and standing in line. Instead, you can book your tickets from the comfort of your own home, and you will receive your tickets by email.

Are there any disadvantages of using 12Go?

Woman on mobile phone at the airport with suitcase

There are a few disadvantages of using 12Go, including:

1. Fees

12Go charges a small booking fee for their service. This is to be expected, as they are a ticketing company and need to make money to survive. However, some travelers have complained that the fee is unreasonable and absurd. Therefore, you will need to weigh the pros and cons of using 12Go before deciding if the value they provide is worthwhile.

3. Refund Complaints

There have been reports of people not receiving refunds from 12Go even when they cancel their tickets within the refundable period. Therefore, checking with customer support before booking your tickets is advisable to see if they offer refunds in such cases. However, these claims are rare, and there may be more to the story than the reviewers let on.

4. Poor Customer Service

There have been some reports of poor customer service from 12Go. Some travelers have complained that the customer service representatives are unprofessional and challenging to communicate with. There have also been reports of long wait times when trying to reach customer support. You may want to consider this before using 12Go, although you will find the occasional customer support complaint in any company's reviews.

Who Should Use 12Go?

Unrecognizable businessman booking tickets online using smartphone and credit card

12Go is an excellent option for travelers looking for an easy and convenient way to book their tickets, especially in Asia. It is also a good option for travelers looking for a wide range of options and a simple booking process. However, 12Go may not be the best option for travelers who don't see the value in convenience and would prefer to make their booking directly with service providers.

Conclusion: Is 12Go Legit?

Young handsome businessman in public bus

Overall, 12Go is a legitimate company that offers a convenient way to book your tickets. They have a simple booking process and provide good customer support. However, there are some disadvantages of using 12Go, such as fees, cancellation policy, and the occasional poor customer service.

Whether or not to use 12Go is ultimately up to you. You will need to weigh the pros and cons of using 12Go before deciding if it suits you. However, if you are looking for a hassle-free way to book your tickets, then 12Go may be a good option.

To avoid surprises, it is advisable to read the terms and conditions carefully before booking your tickets. And if you have any problems or questions, contact customer support before booking your tickets.

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