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Is Agoda Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

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The company Agoda is a global e-commerce travel booking platform that offers end-to-end trip experiences. They are indeed a legitimate company with a long track record of serving customers.

The company was founded in 2005 with the mission to make affordable travel accessible to more people by making booking and planning hassle-free. Today, Agoda has millions of registered customers and is considered one of Asia's leading tech companies.

The company offers a seamless travel experience from start to finish, with a truly global team of over 4,000 people in 25 markets. Agoda is dedicated to offering affordable and enjoyable travel experiences to all. It offers travelers a wide selection of accommodations, including apartments, villas, hostels, and hotels.


The company also provides a variety of features to make planning and booking easier, such as the ability to search by destination or landmark, compare prices, and read reviews from other guests. You can even book your entire trip on Agoda, from flights and transportation to activities and tours.

How does Agoda work?

Woman booking a vacation from the comfort of her home while drinking coffee

Agoda works by partnering with hotels and other accommodation providers to offer travelers the best possible rates. When you book with Agoda, you can be sure that you're getting the lowest price available.
The company also offers the Best Price Guarantee, so if you find a lower price for the same room elsewhere, Agoda will match it and give you a further discount. For added peace of mind, Agoda also offers a 24-hour cancellation policy on most bookings.

To make booking even easier, Agoda offers a variety of payment options, including credit card, PayPal, and bank transfers. You can even pay cash at some hotels.

What are the benefits of using Agoda?

Two women booking online airline tickets for their next trip via laptop from home

There are many benefits to using Agoda, including the following:

1. Wide selection of accommodations

Since Agoda partners with a wide range of hotels and other accommodation providers, you'll be able to find the perfect place to stay no matter where you're traveling. There's something to suit every budget, from luxury hotels to more affordable options. It's easy to find the right room for you with Agoda's user-friendly search function.

2. Best Price Guarantee

With Agoda's Best Price Guarantee, you can be sure that you're getting the best possible price for your accommodation. If you find a lower price for the same room elsewhere, Agoda will match it and give you a further discount. It's easy to claim your discount - simply submit a claim form and provide proof of the lower price.

3. Easy booking and cancellations

Agoda makes booking accommodation easy. You can search by destination or landmark, compare prices, and read reviews from other guests. You can even book your entire trip on Agoda, from flights and transportation to activities and tours. If you need to cancel your booking, you can do so easily on the website or app.

4. Good Customer Service

Agoda offers good customer service and is always willing to help if you have any problems. The company has a 24/7 customer service team who is available to assist you with any issues you may have. You can contact them by phone, email, or live chat.

5. Convenient Mobile App

Agoda's mobile app makes booking accommodation on the go easy. You can search and book accommodations, as well as view your bookings and check-in online. The app is available for both iOS and Android devices. It's easy to use and makes booking accommodation convenient and hassle-free.

6. Safe and Secure

Agoda is a safe and secure website to use. The company uses the latest security technology to protect your personal and financial information. You can be sure that your data is safe when you book with Agoda.

What are the cons of using Agoda?

Man booking vacation on his phone

While there are many benefits to using Agoda, there are also a few drawbacks. These include:

1. Hard to reach customer support

Agoda's customer service team can be difficult to reach at times some customers have claimed. The live chat often is operated by a bot, and it's not always helpful. If you need to contact customer support, it's best to do so by email. But it can take a while to get a response. In situations where you need immediate support, it can be very frustrating.

2. Issue with bookings

In some cases, Agoda has made mistakes with bookings. This can include booking the wrong room type or not providing the amenities that were promised. While this is not a common occurrence, it can be very frustrating if it happens to you. There are also reports of hotels not accepting bookings made through Agoda. So, it's always best to contact the hotel directly to double-check.

3. Not all properties are available on Agoda

While Agoda offers a wide selection of accommodations, not all properties are available on the website. This is because some hotels prefer to list their rooms on other websites or through their own booking system. If you want to book a specific hotel, it's best to check their website directly.

4. Some travelers have had bad experiences

While most travelers have had positive experiences with Agoda, some have not. There have been reports of travelers being overcharged, as well as problems with bookings and customer service.

5. Not paying suppliers on time

There have been reports of Agoda not paying suppliers on time. This can be a problem for hotels, as they rely on the payments to help run their business. As a result, some hotels have stopped updating their rooms on Agoda. If you book, they may ask for an additional amount or even refuse to accept your booking, leaving you stranded.


Businesswoman booking trip on laptop while holding two passports

Agoda is a popular website for booking accommodation. It's easy to use and offers a wide selection of accommodations. It also has some great features, such as price matching and the ability to book your entire trip on the website. However, there are also some drawbacks, such as difficult-to-reach customer service and occasional mistakes with bookings.

Overall, Agoda is a good option for booking accommodation, but it's important to be aware of the potential problems before you book.

The above cons might make you reconsider using Agoda, but, at the end of the day, it is still one of the best booking websites out there. If you do your research and know what to expect, then you will likely have a positive experience with Agoda.

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