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Is AirHelp Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

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AirHelp is the world's largest air passenger rights advocate. They are a startup that was founded in 2013 and has grown rapidly. They have helped countless passengers with their fight for justice.

They campaign for national governments to introduce fair air travel rights and serve customers in 17 languages. In addition, they have a team of lawyers specializing in air passenger rights spread out across 30 countries.

AirHelp offers various services to passengers unsure of their rights and who lack the time or expertise to embark on the claims process themselves. They make claiming compensation straightforward and stand up to airlines in court.


Their easy-to-use website makes claiming compensation much smoother for their customers. Overall, AirHelp is an excellent resource for passengers who need assistance with air travel claims.

How does AirHelp work?

Large pile of luggage at airport terminal

AirHelp is a company that helps people get compensation for delayed, canceled, or overbooked flights. To start, you can enter your flight information into their website. Then, they will use their system to determine if you are eligible for compensation. If you qualify, they will help you through the process of claiming compensation from the airline.

AirHelp takes a 25% commission of whatever compensation you are awarded. You won't have to pay anything upfront, and you will only have to pay if you receive compensation.

What are the requirements for claiming compensation with AirHelp?

Exhausted passenger at the airport

In order to claim compensation with AirHelp, your flight must have been delayed, canceled, or overbooked. In addition, the delay or cancellation must have been within the last three years and the airline's fault.

If your flight meets these requirements, you may be eligible for up to 600€ in compensation. The compensation you are awarded will depend on the delay's length, the flight's distance, and whether or not you were re-routed. It is important to note that you will not be eligible if you missed the flight due to a fault of your own.

How long does it take to get compensated?

Group of people standing in queue at boarding gate with luggage.

The amount of time it takes to get compensated will vary depending on the delay length and the flight distance. However, AirHelp promises to take care of all the paperwork and contact the airline so that you can receive your compensation as quickly and efficiently as possible. They keep track of the status of your claim so that you don't have to. In addition, they will also take care of any appeals if the airline denies your claim.

What are the benefits of using AirHelp?

Passenger airplane flying above clouds during sunset

There are many benefits of using AirHelp. Some of these benefits include:

1. Cutting-edge technology

The website is powered by data and cutting-edge technology, which makes it incredibly easy for customers to search their flights for eligibility. All you need to do is enter your flight information through a simple form submission. Then, you can check if you're eligible for compensation, and they will take care of the rest.

2. No upfront fees

Another great benefit is that there are no upfront fees. You won't have to pay anything until you receive compensation from the airline. After that, the only fee you will pay is a 25% commission of whatever compensation you are awarded. It's great that there are no upfront fees because you can start the claim process without worrying about any financial risk.

3. Free initial assessment

AirHelp offers a free initial assessment to determine if you are eligible for compensation. If you qualify, they will help you through the process of claiming compensation from the airline.

4. Stand up to airlines in court

If the airline denies your claim, AirHelp will stand up to them in court. This is an excellent benefit because you don't have to deal with the stress of going to court yourself. They will take care of everything for you so you can receive the compensation you are entitled to.

5. Get compensated for past flights

Another great benefit of using AirHelp is getting compensated for past flights. This is because they keep track of delays and cancellations for up to three years. So if you have had a flight delayed or canceled in the past and you didn't bother to submit a claim, you may still be eligible for compensation.

6. Excellent customer service

AirHelp has excellent customer service. They are always available to answer any questions about the process. They are also very efficient and will keep you updated on the status of your claim. They have raving reviews on Trustpilot which can be pretty challenging to pull off.

What are the downsides of using AirHelp?

Woman at the airport

1. You miss out on 100% compensation if you do it yourself

AirHelp is best for people that don't want to go through the hassle of claiming compensation from the airline. However, if you are willing to go through the process alone, you can save the 25% fee AirHelp charges and receive total compensation in case of success.

2. Missing out on the satisfaction of taking on the airline yourself

Sometimes it becomes a personal mission when you've been wronged and prefer to win your case personally. It's undoubtedly satisfying for those who go through with it, but it's also not for everyone.

Conclusion: AirHelp is legit

Aircraft landing at sunrise

AirHelp is an excellent company to help you receive compensation for delayed or canceled flights. They have cutting-edge technology, no upfront fees, excellent customer service, and will even stand up to airlines in court if necessary. As for any negatives, there aren't many since there's no financial risk involved in using their services. Overall, AirHelp is an excellent choice if you need help claiming compensation from an airline. You can be confident that you will receive the compensation you are entitled to. So, if a flight is delayed or canceled, don't hesitate to use AirHelp.

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