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If you're planning a trip, you want to ensure you're getting the best deal on your flight. There are a lot of travel search engines and aggregators out there, and it can be hard to know which ones to trust. Today, we're taking an in-depth look at one of them: Kiwi.com. We'll discuss what Kiwi.com is, how it works, and whether or not it's a reputable company. By the end of this post, you should have a good idea of whether or not Kiwi.com is suitable for you.
What is Kiwi.com?
Kiwi.com is a Czech Republic-based online travel agency that combines flights and other modes of transportation into a single booking to get customers where they need to go for the lowest price possible. The company has an expansive database of flight, bus, and train schedules which it uses to bring together the cheapest, fastest, and excellent trip options for customers. This can lead to overly creative and complicated itineraries that only save a few bucks, but at other times the service can pair a great flight deal with a positioning flight, train, or bus ride to drastically reduce travel costs.
How Does Kiwi.com Work?
Kiwi.com searches for the best flights by scouring the web for prices on millions of individual routes. It then uses this information to build low-cost itineraries by piecing together multiple flights on different airlines. This can sometimes result in creative routings that include positioning flights, train rides, or bus trips to get you to your destination. You can search for flights on Kiwi.com using the website or mobile app.
Are there any benefits to using Kiwi.com?
There are a few key benefits to using Kiwi.com, including the following:
1. Save money
In some cases, Kiwi.com can save significant money on travel costs. This is because the company doesn't focus on any airline or alliance, so it can search for the best prices on various routes. In addition, Kiwi.com often includes low-cost airlines in its search results that you might not find when searching on other travel websites.
2. Get where you need to go
Kiwi.com can sometimes find flights that other travel websites miss. The company has an expansive flight, bus, and train schedules database. This means that Kiwi.com can often find a way to get you to your destination, even if it requires a connecting flight or another mode of transportation.
3. Kiwi Guarantee
Kiwi.com offers a Kiwi Guarantee that protects your booking in case of schedule changes, cancellations, or other unforeseen circumstances. This means you can book confidently, knowing that your trip is protected. It's important to note that the Kiwi Guarantee doesn't cover every eventuality, so be sure to read the fine print before booking.
What are the cons of using Kiwi.com?
There are a few potential downsides to using Kiwi.com, including the following:
1. Complicated itineraries
Kiwi.com can sometimes create overly complicated itineraries in an attempt to save money. This can result in long layovers, multiple connections, and other less-than-ideal travel circumstances. It's important to carefully review your itinerary before booking to be sure you're comfortable with the travel plans.
2. Poor customer service
Kiwi.com has been known to have poor customer service. If you run into any problems with your booking, you may have difficulty getting help from the company. In addition, Kiwi.com has been known to be unresponsive to customer complaints. Several customers have reported being unable to get a refund or change their booking, even when entitled.
3. Not always the cheapest option
In some cases, you may be able to find a cheaper flight by booking directly with an airline. This is especially true if you can take advantage of sales or promotions. It's important to compare prices on Kiwi.com with other travel websites before booking to be sure you're getting the best deal.
4. Poor Reviews
Kiwi.com has several poor reviews online. Complaints include hidden fees, unresponsive customer service, and problems with bookings. You must read reviews before booking with Kiwi.com to be sure you're aware of potential issues. The worst part is that the company has taken no action to improve its reputation or even replied to bad reviews to make things right. This is a major red flag.
5. Booking experience is not user-friendly
Some customers have complained that the Kiwi.com booking experience is not user-friendly. The website can be challenging to navigate, making it hard to find the information you're looking for. While completing the booking, the interface automatically changes your itinerary without warning, which can be confusing and frustrating. In addition, the website can be slow and laggy, making it challenging to complete the booking process.
6. Not all Airlines Are Supported
Kiwi.com does not offer bookings for all airlines. It's essential to check whether your preferred airline is supported before booking. Otherwise, you may be forced to book with a different airline you're unfamiliar with. This could result in a less-than-ideal travel experience. In addition, some airlines supported by Kiwi.com may have restricted booking options, limiting your flight choice.
Is Kiwi.com Legit?
Based on all the information about the company and its services, it's safe to say that Kiwi.com is a legitimate business. But, there are some potential risks to using the company, so be sure to read reviews and compare prices before booking.
For research purposes, we recommend using Kiwi.com as one of many resources when planning your next trip. It can be a helpful tool in finding flights, but you should always compare prices and read reviews before booking to be sure you're getting the best deal.
As for booking with Kiwi.com, we would recommend doing so with caution. Be sure to read reviews and compare prices before booking to avoid hidden fees, unresponsive customer service, and other potential problems. It's also important to carefully review your itinerary before booking, as Kiwi.com has been known to create overly complicated travel plans.
We hope this article has helped you decide whether or not to use Kiwi.com for your next trip!