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In our opinion, Travelgenio is not legit or, at the very least, sets off alarm bells based on our investigation of this company. Therefore, we strongly caution against using their service and recommend working with a more reputable brand such as Expedia or Booking.com.
Travelgenio is a travel company that claims to offer the best rates on flights. The company strongly believes in the transformative power of travel and its ability to make people more tolerant and open-minded. Travelgenio is committed to making travel more accessible to everyone and strives to provide the best possible experience for its customers.
Travelgenio offers a wide range of travel-related services and products, including flight booking, redirecting to booking.com for hotel reservations, and rentalcars.com for car rentals.
Travelgenio provides a simple and convenient way to book your travel plans. First, you can search for the best deals on Travelgenio's website. Then, once you've found the perfect travel deal, you can book it directly on the site, or for hotels and cars, you can book through their affiliate links. In addition, Travelgenio claims to offer a 24/7 customer support team to assist with any questions or concerns you may have.
However, a substantial number of people have had terrible experiences with Travelgenio leading to many complaints about the company, including hidden fees, terrible customer service, and allegations of fraud.
We'll go through each of Travelgenio's benefits and complaints and help clear up what's so alarming about Travelgenio.
There are a few benefits of using Travelgenio, including:
The company offers some of the best rates on flights. You can often find cheaper rates on Travelgenio than anywhere else. Some even say that the rates are "too good to be true," which may make you wonder if Travelgenio is legit. It's important to remember that not all companies offer the same rates. Still, travel is such a competitive industry that massive discounts on low-margin businesses like flights are not standard.
Travelgenio offers multiple travel-related services on its website, including flight booking, hotel reservations, and car rentals. While providing all these services in one place is convenient, note that hotel bookings and rental cars are affiliate links. This is a legit practice that companies do use, including ourselves. However, it's not Travelgenio themselves fulfilling those services, so if you wanted to package things together, you would be better off using Expedia or booking through a travel agent.
Travelgenio states in their terms and conditions that there are fees charged per passenger that require changes or cancellations to flights. Many customers have complaints about this, but it is technically stated on the website, which is better transparency than some other outright scam companies.
On the top review sites, people with experience with Travelgenio do not look happy. Some complaints about companies are expected, and you can't always assume all are genuine, but the sheer numbers of complaints about Travelgenio are alarming, including:
The biggest complaint about Travelgenio is that the company charges hidden fees. These hidden fees can often add up to a significant amount of money. And, if you try to cancel your booking, you may be charged even more fees. Therefore, it's essential to read the fine print before booking with Travelgenio to know what you're getting yourself into.
Another complaint about Travelgenio is that the company has terrible customer service. There have been reports of customers being unable to get ahold of customer service, being on hold for hours, and not getting responses. As a result, if you have an issue with your booking, it may not be easy to resolve. Also, please note that many angry reviewers claim that the entire company is a scam that takes your money, cancels the flights, and then charges you fees to get your refund (if you get one at all). Because of the volume of complaints, this ought to be taken into consideration.
It may be complicated if you need to cancel your booking for any reason. Reviewers complain that Travelgenio will charge high cancellation fees, making it very difficult to get a refund. Therefore, it's essential to read the cancellation policy before booking with Travelgenio.
There have been reports of people's bookings not being confirmed, even though they've already paid for them. This can be a very frustrating experience, especially if you're trying to book last-minute travel. With Travelgenio, there's always a risk that your booking may not go through.
There have also been reports of Travelgenio being an outright scam. These reviewers state this based on not having their bookings fulfilled, not receiving refunds, not receiving responses from customer service, etc. It's important to remember that if you do use Travelgenio, you're doing so at your own risk. You will always find allegations of scamming or fraud when browsing reviews of legitimate companies, but what stands out to us is the repetitive patterns and volume of these complaints. It's extremely rare to see an honest company with a 1-star average score on SiteJabber based on 467 reviews.
The most charitable interpretation of the data is that the company may be legit, but it sure has a lot of unhappy customers who've had some very negative experiences (perhaps due to travel difficulties during the pandemic). However, there are also a lot of complaints about hidden fees, terrible customer service, and problems canceling bookings. Therefore, we do not believe that Travelgenio is legit, and you may want to consider using a different company if you're looking to book your travel plans.
It doesn't seem worth trying to save a few dollars to get many headaches and potentially scammed. So, if you use Travelgenio, read the fine print and understand the risks before booking.
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