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Is Expedia Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

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Expedia is a popular third-party booking site for travelers. It's not news that the number of online bookings has been on the rise in recent years, with avid travelers preferring this method over traditional methods because it's cheaper and more accessible.

Whether you're looking to tour around Europe or just want some time off work, you can book your next trip easily through Expedia. Expedia can be a great resource for those who travel frequently or need to travel with family. It has an easy-to-use interface, cheap rates, and offers helpful coupons that will save time when booking flights.


The transparency provided by this platform is incredible. You can check out verified guest reviews before booking your flight or hotel, and if you want even more personalization options, there's a filter for that too!

In addition, they provide all of these different ways to search based on preference - whether it's food preferences, baggage, or amenities desired during the stay like complimentary breakfast deals at accommodations - making sure everyone has an excellent experience.

Travel booking web page concept. Booking on the internet

But is it good to book with Expedia? Is your money safe when you're booking a vacation through Expedia? Should you choose another site over Expedia? We will be going over these questions and more in this post. Let's take a look at some of the pros and cons of booking with Expedia.

Pros Of Expedia

Expedia Sign and Building

Many Payment Options

You can book your vacation through Expedia using a credit card, PayPal, many other online payment methods. This way, you can pay for your trip in installments rather than in one go. This is convenient, and people like this option a lot because it's safer and saves them that extra amount that they would have to pay if they paid with cash or card when the booking was made.

Offers Great Deals

As we mentioned earlier, online booking is cheaper, so you can get great deals on your vacations when you book with Expedia. That's the main reason why people choose this platform over others - to save money!

Many travel options

Infinity Pool Singapore at the Marina Bay Sands Hotel

Expedia lets you make flight and hotel bookings for destinations all around the world. You can even book tours, holiday packages, and day trips if you want! With Expedia's multi-booking option, you can also save time by making multiple bookings in one go with just the click of a button.

Platform is User-Friendly

With Expedia's user-friendly platform, you can make all your bookings in just a few clicks! You don't have to spend hours figuring out how to make your reservations - everything is so simple and easy with Expedia. And the best thing about it? It saves time too!

Insurance Plans

Expedia is a one-stop shop for all your traveling needs. Apart from flights and accommodations, you can purchase insurance to cover trip cancellations as an Expedia member; this way, if something goes wrong on the road or at home, whether it be due to illness, family emergencies, or other issues - you won't have to bear the brunt of it. You can take out travel insurance with Expedia, which covers trip cancellation, missed departure, baggage loss, delays in arrival, and more!

Recognised brand name

Expedia is a well-known brand name in the industry, so you can trust that you're reserving your vacation with one of the best. Their reputation speaks for itself. Expedia has upheld its standards since it was founded in 2001.

Cons Of Expedia

Expedia Webpage

Cancellation Fees

You will be charged a fee if you cancel your reservation with Expedia after it has been made. This fee varies depending on the amount of time between when you make the booking and when you want to cancel it. The cancellation policy is explained on Expedia's website, but they are not very clear about how much you might have to pay if the cancellation happens within the 'allowed' period. This is due to the fact that they act as a middle-man between you and the airline companies, so the refund policies vary by company. However, most hotels have a free refund option and are clearly labelled on each listing. 

Expedia Customer Service

Expedia's customer service can leave a lot to be desired - they don't really have much in the way of options if you need help immediately, and their response time is usually slow.

You can speak with customer support through live chat, email, or by calling them directly. The wait times for phone calls can be fairly long, so have something ready to occupy yourself while you wait on hold. This simply comes down to scale.

Expedia is a well-known brand with massive website traffic, and you can imagine it's difficult to answer more complex questions from customers efficiently. To be fair, they did work with airline companies and did excellent work to overcome refunds and cancellations during the Covid pandemic. 

Customer Reviews

Not everyone is going to enjoy the quality of service from Expedia. Although a lot of people have given positive reviews, many customers have also complained about them receiving bad service or being unhappy with their customer care in general. This is not only limited to the customer service department, but they seem to fail at making their clients happy in these cases. There may be some selection bias with reviews, though, since most customers will have a fair experience and not bother to leave a review. At the end of the day, this company has had great long-term success, so clearly many consumers use and trust them. 

Conclusion About Expedia

Popular Travel Applications

Expedia is a well-known and reliable platform for booking flights, accommodations, and tours. They offer great deals to users so they can enjoy their vacations without overspending. However, not everyone will get the same level of service from Expedia - some people might be dissatisfied with the quality of care they receive. Their cancellation policy is also not always clear since they depend on the individual airline you booked, but you can still make bookings through them and work through issues if they come up.

So if you want to know if Expedia is legit or not, then the short answer would be yes! Expedia is an industry leader in the travel booking world, so you can trust that they are legitimate. However, as with any industry, there are alternatives, so if you have made up your mind to look elsewhere you can check out or for some solid competitors to Expedia.

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