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Is Travelocity Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

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Travelocity is a well-known online travel booking site that was founded in 1996. This company allows consumers to book flights, hotels, rental cars, cruises, and vacation packages using its platform. If you're looking for a unique or remote travel destination or want plenty of options for more popular spots, Travelocity's got you covered. They have partnerships with hotels, airlines, and cruise lines worldwide, so they can help you find the perfect vacation package. Plus, their website allows you to mix and match different options, so you're not locked into a standard flight+car+hotel combo.


This online travel site offers a range of prices next to each airline if you have a preference and shows the best deal at the top. You can sort your search by departure or arrival times, price, airline, the number of transfer stops, and flight duration.

You can also compare rates for the same routes with other sites directly from Travelocity. But the question remains, is Travelocity legit? The short answer is "Yes." The long answer is, "Yes, but there are some downsides."

airplane ticket application airlines on screen and credit card

Travelocity is an affordable and safe place to book your plane tickets. They're trustworthy and reliable enough that they've been in business for over two decades. It's easy to sign up and start booking flights without extended wait times or complicated processes. But, It's important to consider the pros and cons for all companies to understand the overall picture fully.

Travelocity Pros

Part of Expedia Group

Expedia Group campus

Travelocity is a legitimate online travel booking site. It has been in business for over two decades and is owned by Expedia Group. It has millions of unique visitors and page views, making it one of the most popular online travel booking sites.

You can be sure that your purchase is secure since Travelocity and Expedia Group undergo regular audits and maintain a secure site. In addition, to ensure that your personal information is safe, Travelocity uses 256-bit encryption and is compliant with current standards.

Good Customer Service

Call center worker

Travelocity is known for having good customer service, which means that they prioritize supplying their customers with clear and accurate information. In addition, account representatives are usually available 24/7 to answer questions and provide support.

The customer service team can be reached by phone or live chat, but they also have an extensive knowledge base on their website. For example, you can find helpful information on travel advice or even book your trip using their online platform.

Competitive Prices and Offers

Travelocity allows you to search for the best deals on flights, hotels, and vacation packages. Travelocity usually has lower prices than other online booking sites, including big names like Orbitz. Some of the categories also offer a price match guarantee where they'll beat any competitor's price.

Detailed & Comprehensive Website

Booking hotel traveler search

Travelocity's website is easy to use and allows you to search for flights, hotels, and vacation packages worldwide. The site also has a helpful search tool to show you the best travel deals in seconds. Travelocity's site is relatively clean, with easy-to-identify categories. In addition, there are no ads or sponsored search results taking up space on their website, making it easier to search for flights and find the lowest rates.

Travel Assistance & Protection

Travelocity includes travel protection plans with certain flights. This allows you to book flights without worrying about price changes or unexpected fees. It also ensures that you have a refund if your flights are cancelled or delayed. You can also purchase travel protection plans after booking, so you always have the option to keep your trip protected.

Travelocity Cons


Lack of Transparency

While Travelocity is an easy and convenient travel site, it can lack transparency and information about specific policies. For example, they don't clearly state their cancellation policy for hotel bookings. As a result, if you want to cancel a room reservation, it's not always clear before booking how much you'll be charged and whether or not you'll receive a full refund. This lack of transparency can cause confusion and frustration for customers.

Customer Reviews of Travelocity

While there are many positive reviews for Travelocity, there are also negative reviews. For example, customers have said that customer service representatives are hard to reach and can provide inaccurate information about their policies. There are also complaints about hidden fees and the inability to change your order. This can cause a lot of trouble if you need to change or cancel your hotel reservation.

Rewards Program

Another downside of Travelocity is its Rewards Program. To enroll, you must first book flights through American Express. Unfortunately, some merchants and restaurants don't accept American Express, so it can be challenging to use the program when you book your trip. There is also a 48-month expiration period for points earned through the rewards program. This means that points expire if they haven't been used after 4 years, which is inconvenient for some customers.

Conclusion About Travelocity

Woman at home booking flight on phone.

In conclusion, Travelocity is a decent website that provides reasonable prices and deals. However, it can be a hassle to make changes or cancel your reservation if you need to. But, overall, it's worth using despite the downsides. This successful company has built trust and loyal customers for decades, and we shouldn't discount this. Check out Travelocity's website here.

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